General Rules and Recommendations for our parks

Safety is a shared responsibility. We expect visitors to Parque Warner (hereinafter, the “Park”) to exercise good judgment and to behave responsibly in order to safeguard both their own health and safety and that of those under their care, especially minors, for whom they are responsible and whom they must supervise at all times.

In this regard, visitors (i) must READ, COMPLY WITH, and RESPECT all written rules, signs, warnings, and recommendations, as well as all instructions and directions provided by our staff, and (ii) make APPROPRIATE AND RESPONSIBLE USE of the recreational facilities and of any safety equipment that may be provided to them.

Each visitor undertakes to maintain a civil and considerate manner of conduct and is obliged to (i) treat other visitors, Park staff, and the facilities themselves with respect, and (ii) preserve and respect the flora and fauna of the surroundings.

Visitors who, in the judgment of Park staff, fail to comply with the rules and instructions given and/or act irresponsibly and/or disrespectfully toward other visitors and/or staff may be expelled from the Park without entitlement to claim any refund. In addition, if such visitors are holders of any season passes for amusement parks managed by GRUPO PARQUES REUNIDOS (“Bono Parques”), measures may be applied to withdraw or cancel the Bono Parques for serious breaches, or to temporarily withdraw or suspend the Bono Parques for minor breaches, in accordance with the General Terms and Conditions of this product, available at https://www.bonoparques.es/terminos-y-condiciones.

Finally, it should be noted that the Park reserves the right to report such conduct to the competent authorities.

Please consult the specific guides and rules posted at the entrance of each attraction, as well as the Park’s general operating rules described below.

It is also essential that visitors who are responsible for persons who, either because they are minors or because they have a disability, are unable to read or properly understand the written rules, signs, warnings, and/or recommendations, explain them and remind them as often as necessary, without prejudice to the assistance that Park staff may provide. The Park makes specific information available for visitors with disabilities at: https://www.parquewarner.com/prepara-tu-visita/personas-y-servicios/personas-con-discapacidad

Therefore, visitors must act responsibly with regard to their own health and safety, as well as that of the persons under their care and of all other people around them.

WARNING! Assess your physical and emotional condition BEFORE simply “doing it”.

The rides and other Park facilities can provide our visitors with wonderful memories and exciting fun. However, both rides and water attractions can also involve adrenaline-pumping activity that places strain on your body through various forces (centrifugal and centripetal), accelerations, speed, and rapid and unpredictable movements, which may push you in different directions and may cause, among other things, muscle tension and stress to the neck and back, as well as increased heart rate and blood pressure.

THEREFORE, IT IS VERY IMPORTANT THAT YOU DO NOT PARTICIPATE—OR ALLOW ANY PERSON UNDER YOUR CARE TO PARTICIPATE—IN ANY RIDE OR ACTIVITY IF YOU ARE UNDER THE INFLUENCE OF ALCOHOL, OR ANY MEDICATION OR OTHER NARCOTIC SUBSTANCE THAT MAY AFFECT HEALTH, SENSES, MENTAL ALERTNESS, REFLEXES, OR COORDINATION.

DO NOT PARTICIPATE—OR ALLOW ANY PERSON UNDER YOUR CARE TO PARTICIPATE—IN ANY RIDE OR ACTIVITY IF YOU SUFFER FROM, HAVE SUFFERED FROM, OR BELIEVE YOU MAY SUFFER FROM ANY MEDICAL CONDITION, PRE-EXISTING HEALTH ISSUE, OR INJURY, INCLUDING—WITHOUT LIMITATION—HEART, NEUROLOGICAL, MUSCULAR, BACK, NECK, BONE, JOINT, TENDON, LIGAMENT, BRAIN, EYE, OR EAR INJURIES, OR ANY OTHER ILLNESS OR INJURY THAT COULD BE TRIGGERED OR AGGRAVATED BY USE OF THE RIDE OR BY PARTICIPATION IN THE ACTIVITY.

NOR SHOULD YOU USE THE RIDES—UNLESS OTHERWISE INDICATED—IF YOU ARE (OR SUSPECT THAT YOU MAY BE) PREGNANT; IF YOU HAVE UNDERGONE SURGERY IN RECENT MONTHS; OR IF YOU ARE STILL CONVALESCING OR RECOVERING FROM ANY ILLNESS, AILMENT, TREATMENT, OR MEDICAL PROCEDURE.

ONLY YOU CAN DETERMINE WHETHER YOU ARE PHYSICALLY AND MENTALLY FIT TO PARTICIPATE SAFELY IN A RIDE OR OTHER ACTIVITY.

THE PARK CANNOT GUARANTEE YOUR HEALTH—OR THAT OF THE PERSONS UNDER YOUR CARE: YOU MUST DETERMINE THAT YOU—OR THE PERSONS UNDER YOUR CARE—ARE IN AN APPROPRIATE PHYSICAL CONDITION TO USE A RIDE OR TAKE PART IN AN ACTIVITY, AND YOU MUST ALSO ENSURE COMPLIANCE WITH THE AGE, WEIGHT, AND HEIGHT RESTRICTIONS SET OUT IN THE OPERATING RULES.

REMEMBER THAT YOU ASSUME THE RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE. IF YOU HAVE ANY DOUBTS, OUR STAFF WILL BE HAPPY TO ASSIST YOU.

A) Access and Use Rules and Condition

1. The Park and its various facilities have limited capacity.
   
   
2. Access to the Park premises with pets is not permitted, except for assistance animals, such as guide dogs, that are duly accredited.Bicycles, skates, skateboards, scooters and similar elements are prohibited from accessing the park grounds.
   
   
3. Access to the Park premises with bicycles, skates, scooters, and similar items is prohibited.
   
   
4. For safety reasons, access to certain attractions is restricted based on age, height, and/or physical condition. Please check the applicable access restrictions at the entrance of each attraction. You may also consult the Park’s website under “Attractions.” Height measurements are taken with footwear on.
   
   
5. The Park provides specific information for visitors with disabilities.
   
   
6. Some attractions, restaurants, shops, and/or leisure activities may remain closed for organizational or technical reasons, including maintenance, repairs, upgrades, and/or improvements, as well as for weather-related reasons that prevent or advise against opening for safety reasons or due to the technical limitations of the attractions or facilities caused by rain, hail, snow, wind, or temperature changes. The Park will endeavor to provide advance notice through its website, official social media channels, and Park information points.
   
   
7. Show schedules are for guidance purposes only and may be modified at any time. Accordingly, the Park reserves the right to modify, suspend, or cancel, in whole or in part, scheduled shows, including the total or partial removal or alteration of certain scenes, elements, acts, or acrobatics, when technical, operational, safety, weather-related, or any other reasons exist which, at the Park’s sole discretion, prevent or advise against their performance.
   
   
8. To temporarily leave the Park premises, it is mandatory to inform ACCESS staff before exiting, as re-entry requires proper identification—via a stamp or any other identification method established by the Park. Failure to do so may result in denied re-entry. Please note that, depending on the type of ticket or Bono Parques held, re-entry after leaving the premises may not be permitted. Please review the terms and conditions and consult ACCESS staff.
   
   
9. All types of sales and the distribution of flyers, leaflets, or products within the Park are prohibited unless expressly authorized by the Park.
   
   
10. Photographs are taken in this amusement park, either at the entrance (if you wish) or automatically on some attractions. There are also duly accredited photographers who may take photographs during your visit if you so desire. These photographs are intended solely as keepsakes for visitors. Unless expressly stated otherwise, these photographs will be destroyed at the end of the day, and recovery will not be possible. Please inquire at the Park ticket offices, the information desk, or at the entrance of each attraction to find out where you can view and purchase photographs. Under no circumstances will photographs be sold to individuals who do not appear in or are not related to those depicted. Photographing or recording the images displayed at photo viewing and sales points is strictly prohibited.
    
    The Park is not responsible for photographs or videos taken personally by visitors during their visit, provided they are for private, personal use and outside the Park’s control. For any questions or comments regarding this information, you may contact us at dpo@grpr.com.
    
    
11. The Park is committed to protecting the privacy and personal data of its visitors. Information about the processing of personal data through the Park’s website can be found in the Privacy Policy. In accordance with applicable regulations, any other personal data processing that may take place during or in connection with your visit will be duly informed and must have a lawful basis before being carried out. For further inquiries, please contact the DPO at dpo@grpr.com.
    
    
12. Please note that the Park aims to ensure that visitors enjoy a fully immersive themed experience and to maintain facilities in proper hygienic and clean conditions; therefore, the consumption of food and beverages is not permitted outside designated areas. The restaurant terraces throughout the Park are for the exclusive use of customers who have purchased food from the Park’s dining establishments. Bringing food or beverages from outside the Park is not permitted, whether carried individually or stored in items such as backpacks, coolers, or shopping carts, except for infant food (babies) and/or for medically prescribed diets that are duly documented.
    
    
13. The use of cash is guaranteed throughout the Park. Notwithstanding the foregoing, some points of sale within the Park—such as ticket offices, restaurants, and shops—have registers where payment is accepted only by bank card or mobile devices. In all cases, at least one cash payment point will always be available for visitors who wish to pay in cash, which in some establishments may consist of a cash management machine (Cash-keeper). Points of sale will display appropriate signage. If you have any questions, please consult the establishment’s staff, who will be happy to assist you.
    
    
14. All cups provided in the Park are reusable. Visitors must pay one euro as a deposit for each cup provided, whether included in menus or with beverages purchased at any Park establishment. At the end of your visit on the same day, you may choose one of the following options: (1) return the cup and recover the deposit; (2) keep the cup as a souvenir, forfeiting the deposit; or (3) return the cup and donate the deposit amount to the charitable foundation designated by the Park at that time. Cups may be returned at any Park establishment or at designated cup return points throughout the Park. In all cases, presentation of the purchase receipt is required to return reusable cups.
    
    
15. Children under 14 years of age are not permitted to enter the Park unless accompanied by an adult responsible for their supervision and behavior.

B) Safety Rules

1. The sale and consumption of alcoholic beverages and tobacco is strictly prohibited for persons under 18 years of age.
   
   
2. For safety reasons, the Park reserves the right for duly authorized staff to inspect backpacks, handbags, bags, or other luggage in the cases and within the limits established by law.
   
   
3. Visitors are strongly advised to supervise and take care of their personal belongings at all times, as the Park is not responsible for loss, theft, or damage suffered during their stay.
   
   
4. Smoking (including vaporizers and electronic cigarettes) is prohibited throughout the Park premises, except in specially designated smoking areas, which will be clearly marked. The Park reserves the right to expel any person who continues to violate this rule after being instructed by Park staff to comply.
   
   
5. The use of remotely piloted aircraft (drones) is not permitted in the Park.
   
   
6. The use of selfie sticks on attractions is prohibited to ensure visitor safety. The Park reserves the right to expel anyone who continues to violate this rule after being instructed by Park staff to comply.

C) Ticket and Bono Parques Rules

1. The price of the admission ticket or, where applicable, the Bono Parques is refundable only in cases provided for by applicable regulations.
   
   
2. The Park admission ticket or corresponding Bono Parques must be retained throughout the visit and shown to Park and/or security staff upon request. The Park reserves the right to expel any person found inside the premises without a valid ticket or Bono Parques.
   
   
3. If your ticket includes free accompanying guests, they must enter at the same time as the ticket holder and on the first entry to the Park.
   
   
4. Certain attractions, services, shows, and/or leisure activities within the Park premises are not included in the ticket price. For more information, please consult the information desk at the Park entrance or the Park’s website.

D) Parking Rules

1. The parking access ticket for Parque Warner and Parque Warner Beach can be purchased at the parking ticket offices and on the website. Parking rates and operating rules are clearly displayed for all visitors before entering the parking facilities.
   
   
2. The parking access ticket entitles the holder to park one single vehicle on the day of issuance, from the opening of the facilities until closing.
   
   
3. Reserved parking spaces are available for persons with disabilities, motorcycles, and caravans, and are clearly marked.
   
   
4. Parque Warner and Parque Warner Beach have a “Covered Parking” area, the use of which is subject to availability, as spaces are limited, and to a specific fee.
   
   
5. Parque Warner and Parque Warner Beach reserve the right to remove a vehicle from the parking area and relocate it outside the premises if it is improperly parked or if, at the time of parking closure, the vehicle has not been removed and remains within the premises. In both cases, any costs incurred shall be borne by the vehicle owner.
   
   
6. Unattended parking: Parque Warner and Parque Warner Beach are not responsible for damage to or theft of items left inside parked vehicles. It is the owner’s responsibility to remove non-fixed and removable accessories, as well as any other items or belongings inside the vehicle, in accordance with applicable regulations

E) Rules of Conduct

1. Out of courtesy and respect for others, cutting in line or holding places for others is not permitted. Please respect and wait for your turn.
   
   
2. To maintain hygiene, courtesy, and respect for others, visitors may not remain in swimwear, barefoot, or bare-chested during their stay in the Park (except at Warner Beach)
   
   
3. To allow all visitors to enjoy the attractions, at the end of each ride you must promptly exit the vehicle, float, or receiving pool, following staff instructions and the designated route. To re-use the attraction, waiting lines must be respected again.
   
   
4. Visitors must take care of their belongings at all times and are strongly advised not to leave them unattended, especially on towels, loungers, etc. The Park offers a locker service that may be hired upon arrival. The Park is not responsible, for reasons not attributable to the Park, its facilities, or its staff, for damage to or loss of visitor belongings not deposited in lockers.
   
   
5. Visitors may request that Parque Warner staff located at photography points take a photo or video using the visitor’s own mobile device or camera. However, visitors should note that neither Parque Warner nor its staff are responsible for the result of the image or video, nor for any damage that devices may suffer due to staff handling. We recommend adequately protecting your device with covers and/or straps to minimize the risk of impact or falls.
   
   
6. Taking photographs and/or videos in the Park, or with any of its characters and/or themed areas, that depict disrespectful, obscene, unlawful, racist, xenophobic behavior, gestures, clothing, symbols, and/or accessories, or that otherwise violate human dignity, are inappropriate in a family- and child-oriented leisure context and/or breach Park operating rules, is prohibited. The Park also reserves the right not to take and/or sell photographs and/or videos in which such conduct is observed.
   
   
7. The Park does not provide a public address system for personal messages.

F) Breaches

The Park reserves the right of admission and expulsion from its facilities, without entitlement to compensation, for visitors who seriously breach the listed rules. Additionally, if such visitors are holders of a Bono Parques, measures may be applied to withdraw or cancel the Bono Parques for serious breaches, or to temporarily withdraw or suspend it for minor breaches, in accordance with the General Terms and Conditions, available at https://www.bonoparques.es/terminos-y-condiciones.

Without prejudice to the foregoing, the Park specifically reserves the right to deny admission or expel from its facilities any person who seriously breaches the rules listed below or engages in the following situations:

1. Serious disturbance of order within the Park or its facilities, or commission of any crime or offense therein.
   
   
2. Improper use of tickets or Bono Parques (including fraudulent, deceptive, or bad-faith use by the holder and/or resale or forgery thereof). Only tickets purchased from authorized sales points are valid.
   
   
3. Bathing in fountains or water attractions not intended for such use.
   
   
4. Vandalism or causing damage to Park facilities or to employees’ belongings.
   
   
5. Conduct that seriously inconveniences or adversely affects the enjoyment of other visitors and/or Park staff.
   
   
6. Failure to comply with Park staff instructions or attraction operating rules when this may endanger the physical integrity of the user or others, or leaving minors or persons with disabilities under one’s care unattended, especially when they engage in the behaviors described above.
   
   
7. Leaving unattended minors or persons with disabilities who cannot swim in attractions intended for bathing will be considered particularly serious.
   
   
8. Consumption, sale, or distribution of any type of drug or narcotic substance within the Park premises. The Park will immediately expel any person who violates this rule and will notify the authorities accordingly.
   
   
9. Persons who show clear signs of intoxication or any other circumstance from which it may reasonably be inferred that they may disturb public order or peace.

Please always check in advance for operational changes and closed areas within the Park.