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General Rules and Recommendations for our parks

1. VISITOR'S RESPONSIBILITY

While we comply with all applicable regulations, we expect visitors to exercise good judgment and act in a responsible manner to safeguard both their own health and safety and that of those in their care, especially minors, for whom they are the guarantors and must watch over at all times. 

In this regard, visitors (i) must READ AND FOLLOW all written rules, directions, warnings and recommendations and properly use the recreational facilities and safety equipment, if any, provided, and (ii) FOLLOW AND RESPECT all instructions and directions provided by our staff. 

It is essential that visitors who have dependents who, either because they are minors or because they are disabled, cannot adequately read or understand the rules, indications, warnings and/or written recommendations, have them explained to them and are reminded of them whenever necessary, without prejudice to the park staff being able to provide all necessary assistance. 

Therefore, visitors must act responsibly for their own health and safety, as well as for the health and safety of their dependents and others around them. 

Thus, each visitor assumes the commitment to adopt a civic and considerate behaviour, both with other visitors and with the Park staff, and is obliged to respect the Park and its facilities, other visitors, employees, as well as the flora and fauna. 

Visitors who, at the discretion of the park staff, do not comply with the rules and instructions of the staff and/or act irresponsibly and/or disrespectfully to other visitors and/or staff, may be expelled from the park without the right to claim any refund. Likewise, the park reserves the right to bring these attitudes to the attention of the competent authorities. 

Please refer to the specific guidelines and rules posted at the entrance of each of the recreational facilities, as well as the Park's general operating rules described below. 

Normativa de baño

2. CONDITIONS OF USE OF THE ATTRACTIONS AND FACILITIES

WARNING! Assess your physical and emotional conditions BEFORE simply "Doing It".

The rides and other facilities of the Park can provide our visitors with wonderful memories and thrilling fun! But both rides and water features can also be an adrenaline pumping activity that puts your body under stress through different forces (centrifugal and centripetal), accelerations, speed, fast and unpredictable movements, which can push you in different directions, all of which can cause, among others, muscle tension and stress in neck and back, as well as cardiac acceleration and increased blood pressure.

THEREFORE, IT IS VERY IMPORTANT THAT YOU DO NOT PARTICIPATE OR ALLOW YOUR DEPENDENTS TO PARTICIPATE IN ANY ATTRACTION OR ACTIVITY IF YOU ARE UNDER THE INFLUENCE OF ALCOHOL, MEDICATION OR ANY OTHER NARCOTIC SUBSTANCE THAT MAY AFFECT YOUR HEALTH, SENSES, MENTAL ACUITY, REFLEXES AND COORDINATION.

DO NOT PARTICIPATE - OR ALLOW YOUR DEPENDENTS TO PARTICIPATE - IN ANY ATTRACTION OR ACTIVITY IF YOU HAVE, HAVE HAD OR BELIEVE YOU HAVE ANY MEDICAL CONDITION, PRE-EXISTING HEALTH PROBLEM OR INJURY, INCLUDING - WITHOUT LIMITATION - HEART, NEUROLOGICAL, MUSCULAR, BACK, NECK, BONE, JOINT, TENDON, LIGAMENT, BRAIN, EYE, EAR, OR ANY OTHER DISEASE OR INJURY THAT MAY BE TRIGGERED OR AGGRAVATED BY USE OF THE ATTRACTION OR PARTICIPATION IN THE ACTIVITY. 

YOU SHOULD ALSO NOT USE - UNLESS OTHERWISE INDICATED - IF YOU ARE (OR SUSPECT YOU MAY BE) PREGNANT; IF YOU HAVE UNDERGONE SURGERY WITHIN THE LAST FEW MONTHS OR IF YOU ARE STILL CONVALESCING OR RECOVERING FROM ANY ILLNESS, DISEASE, TREATMENT OR MEDICAL PROCEDURE.

ONLY YOU CAN DETERMINE THAT YOU ARE PHYSICALLY AND MENTALLY FIT TO SAFELY PARTICIPATE IN AN ATTRACTION OR OTHER ACTIVITY.

THE PARK CANNOT GUARANTEE YOUR HEALTH - OR THAT OF YOUR DEPENDENTS - IT MUST DETERMINE THAT YOU - OR YOUR DEPENDENTS - ARE FIT AND HEALTHY ENOUGH TO USE AN ATTRACTION OR PERFORM AN ACTIVITY, AND THAT YOU MEET THE AGE, WEIGHT AND HEIGHT LIMITATIONS SET OUT IN THE OPERATING RULES.

REMEMBER THAT YOU ASSUME THE RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE. IF YOU HAVE ANY QUESTIONS, OUR STAFF WILL BE HAPPY TO HELP YOU. 

3. GENERAL RULES OF OPERATION OF THE PARK

A) Rules and circumstances of access and use

  1. The capacity of the park and its various facilities is limited.

  2. No pets are allowed in the park except guide dogs.

  3. Bicycles, skates, skateboards, scooters and similar elements are prohibited from accessing the park grounds.

  4. For safety reasons, there are restrictions on access to certain attractions due to age, height and/or physical condition. Please inquire at the entrance of each attraction about the applicable access restrictions. You can also consult the park's website: Attractions. Height measurements are taken while wearing shoes.

  5. The park provides a guide for visitors with disabilities.

  6. Some attractions, shows, restaurants, shops and/or rides may be closed for organisational or technical reasons, which may include maintenance, repairs, upgrades and/or improvements, as well as for weather reasons that make it impossible or inadvisable to open for safety reasons or due to the technical limitations of the attractions or facilities due to rain, hail, snow, wind or changes in temperature. The Park will try to provide information as far in advance as possible via its website, its official social media profiles and at the Park's information points.

  7. In order to temporarily leave the premises, it is mandatory to inform the ACCESS staff before leaving the premises, since in order to re-enter the premises, you must be duly identified with a stamp or any other means of identification established by the Park-. Otherwise, you may be denied access to the facilities. Please note that, depending on the type of ticket or Bonoparques you hold, you may not be allowed to re enter the premises once you have left. Please review the terms and conditions and consult our ACCESS staff.

  8. All types of sales and distribution of pamphlets, flyers or products in the park facilities are prohibited, except those expressly authorized by the park.

  9. In this amusement park, photographs are taken, if you wish, at the entrance of the park and, automatically, at some of the attractions. Also, there are duly accredited photographers who, if you wish, can take pictures of you during your visit to the Park. The sole purpose of these photographs is to serve as a souvenir for visitors. Unless expressly stated otherwise, these photographs will be destroyed at the end of the day, with no possibility of recovery. Please inquire at the park's ticket offices, at the information office or at the entrance of each attraction about where you can view and purchase the photographs. Under no circumstances will photographs be sold to persons other than or unrelated to those who appear in the photographs. If you have any doubts, comments or questions about this information, please contact us at dpo@grpr.com.

  10. Please note that the Park aims to ensure that visitors enjoy a thematic experience as fully as possible, as well as to maintain the facilities in proper conditions of hygiene and cleanliness, so that the consumption of food and drink is not allowed outside the areas provided for this purpose. The restaurant terraces throughout the Park are for the exclusive use of customers who have purchased their food in any of the Park's gastronomic establishments. Access to the Park with food and drink from outside is not allowed except in the case of infants and/or by medical prescription.

    11. The use of cash is ensured throughout the Park. Notwithstanding, at the Park's points of sale, such as ticket offices, restaurants and shops, there are tills where payment can only be made by bank card or mobile devices. In any case, there will always be at least one till available for visitors to pay in cash, if they so wish, which, in certain establishments, may consist of a cash-keeper machine. The points of sale will be provided with information panels to this effect. If you have any doubts, please ask the staff of the establishment, they will be happy to help you.

    12.All glasses supplied in the Park are reusable. The visitor must pay one euro, as a deposit, for each glass provided, either in the menus or with the drinks requested in any of the Park's establishments. At the end of their visit, that same day, the visitor may choose any of the following three options: (1) return the glass and recover the deposit amount; (2) take the glass as a souvenir, in which case you would not get your deposit back; or (3) return the glass and donate the amount of the deposit to the charitable foundation indicated in the Park at any time. The glasses can be returned at any of the Park establishments or at the glass collection points located throughout the Park. In any case, to return reusable cups it will be necessary to present the purchase receipt.

B) Safety standards

  1. The sale and consumption of alcoholic beverages and tobacco is strictly prohibited to persons under 18 years of age.

  2. For security reasons, the Park reserves the right to allow duly authorized personnel to inspect backpacks, handbags, bags or other types of luggage in the cases and within the limits established by law.

  3. It is essential that visitors to the park be vigilant and careful with their personal belongings, as the park is not responsible for any loss, theft, robbery or damage that may occur during their stay in the park.

  4. Smoking is prohibited in the queuing areas, in the covered areas and, especially, in the children's area of the Park. In the event that any area is properly enabled for smokers, it will be expressly marked. The Park reserves the right to expel from the premises any person who, having been requested by the Park staff to comply with this rule, continues to violate it.

  5. The use of remotely piloted aircraft is not permitted in the park.

  6. The use of selfie sticks is prohibited on the attractions to ensure the safety of visitors. The Park reserves the right to expel from the Park any person who, having been requested by the Park staff to comply with this rule, continues to violate it.

C) Ticket and voucher rules

  1. The entrance fee or, as the case may be, the Park Voucher, is only refundable in the cases provided for by the applicable regulations.

  2. The entrance ticket to the Park or, if applicable, the corresponding Park Voucher, must be kept during the entire stay in the Park, and must be shown to Park and/or security personnel upon request. The Park reserves the right to expel from the enclosure to any person who, being in it, does not have the corresponding entrance ticket or, where appropriate, valid Voucher Parks.

  3. If your ticket includes a free companion, he/she must enter at the same time as the ticket holder and on his/her first access to the site.

  4. Certain attractions, services, shows and/or pastimes within the park grounds are not included in the ticket price. For more information, please ask at the information point at the entrance of the park or on the Park's website.

D) Parking regulations

  1. The access ticket to the Warner Park parking lot is purchased at the ticket offices of the parking lot and on the website. The parking rates and rules of operation are displayed in a visible way for all visitors before entering the parking lot, at the entrance to the parking lot.

  2. The access ticket entitles the parking of a single vehicle during the same day the ticket is issued, from the opening of the facilities until the closing of the same.

  3. There are reserved parking spaces for people with disabilities, motorcycles and caravans, which are properly marked.

  4. Warner Park has an "Indoor Parking", whose use and utilization by visitors is subject to availability of spaces -since these are limited- and to a specific rate.

  5. Parque Warner reserves the right to remove the vehicle from the parking lot and move it out of its facilities, in the event that it was parked improperly or if at the closing time of the parking lot, the vehicle had not been removed by its owner and remained within the enclosure, running the costs in both cases at the expense of the owner of the vehicle.

  6. Unattended parking, Parque Warner will not be responsible for any damage or theft of objects inside the parked vehicle, being the responsibility of the owner to remove the non-fixed and removable accessories of the vehicles, as well as other effects, objects or belongings introduced in the vehicle, in accordance with the applicable regulations.

    E) Rules of coexistence

    1. Out of politeness and respect for others, you are not allowed to jump the line or hold a place for others in the line. Please respect and wait your turn.
    2. In order to preserve hygiene, education and respect for others, during your stay in the Park, you may not remain in bathing suits, without footwear or with your torso uncovered (except in Warner Beach).
    3. In order for all our visitors to enjoy the attractions, at the end of the trip they must leave the vehicle, float or reception pool with the usual speed for this type of attractions and following the instructions of the staff, through the route established for this purpose. To use the attraction again, the waiting lines must be respected.
    4. Visitors must take care of their belongings at all times and it is strongly recommended that they do not leave them unattended, especially towels, hammocks, etc. The Park offers visitors a locker service that can be hired upon arrival at the Park. The Park is not responsible, for reasons not attributable to the Park, its facilities or its staff, for the deterioration or loss of the visitor's belongings that have not been deposited in the lockers.
    5. The visitor may ask the Parque Warner staff located at the photo booths to take a picture or video by giving them their own cell phone or camera, but should take into consideration that Parque Warner and its staff are not responsible for the result of the image or video or for any damage that may occur to their devices by the use that the staff makes of them. We recommend that you adequately protect your terminal with protective cases and/or straps to minimize the risk of bumps and falls.
    6. It is forbidden to take photographs and/or videos in the Park, or with any of its characters and/or themed areas, in which disrespectful, obscene, illegal, racist, xenophobic behaviour, gestures, clothing, symbols and/or accessories can be seen, or which in any other way harm people's dignity or are inappropriate in a context of family and children's entertainment and/or breach the Park's operating rules. Likewise, the Park reserves the right not to take and/or sell photographs and/or videos in which such conduct could be observed.
    7. The park does not have a public address system to broadcast personal messages.

    F) Non-compliance

    The park reserves the right of admission and expulsion from its facilities, without the visitors thus admitted or expelled having any right to compensation, to persons who seriously contravene the rules listed above.

    Furthermore, and without prejudice to the above, in particular, the Park reserves the right to refuse admission or expel from its facilities to persons who seriously contravene the rules listed below or incur in the following situations:

    1. Serious disturbance of order in the park or its facilities or the commission of any crime or misdemeanor in the same.

    2. Improper use of tickets or Bono Parques (including fraudulent, misleading or bad faith use by the holder and/or resale or forgery of the same). Only tickets purchased at authorized points of sale will be valid.

    3. Bathing in fountains or water attractions not suitable for that purpose.

    4. Committing acts of vandalism or causing damage to the facilities of the premises or to the belongings of its employees.

    5. For conduct that inconveniences or seriously affects the enjoyment of other visitors.

    6. For leaving unattended minors and people with disabilities in their care, especially if they incur in the behaviors described in the preceding paragraphs.

    7. It will be considered especially serious to leave unattended minors and people with disabilities who do not know how to swim in the attractions intended for bathing.

    8. Consumption, sale or distribution of any type of drug or narcotic substance within the park grounds. The park will immediately expel any person who violates this rule and will notify the authorities.

       

      Always check in advance for operational changes to the Park and closed Areas.

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