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PARQUES REUNIDOS SERVICIOS CENTRALES, S.A. (hereinafter, “PARQUES REUNIDOS”) with registered office in Madrid, Paseo de la Castellana 216, planta 16 and Tax number A-84885441., is registered in the Mercantile Registry of Madrid, Volume 23,506, Book 58, Folio 2012, Sheet M-139922. PARQUES REUNIDOS is the holder of the (hereinafter, the“Website”) and puts it at the disposal of Internet users, with the purpose of providing them information about the products and offerings both of PARQUES REUNIDOS and its subsidiaries (hereinafter, the “GRUPO PARQUES REUNIDOS”), which enables the provision of various services to purchase entrance ticket or any other type of products through the Website and, where appropriate, making available to users, various contests, games, surveys, etc.

Notwithstanding the foregoing, the recruitment of various products and services offered through this Website will be carried out by Madrid Theme Park Management, S.L.U., a company that operates through the Website and holds the management of Parque Warner Madrid, and, therefore, is responsible for the sale of all products and / or services related with Parque Warner Madrid. Identifying data of the Madrid Theme Park Management, S.L.U. are as follows:

Madrid Theme Park Management, S.L.U. is established in Madrid, Paseo de la Castellana 216, planta 16,28046, and Tax Id number B-83331041 and registered in the Mercantile Registry of Madrid, Volume 17.720, Folio 104, Sheet M-305298, Inscription 1.

Customer Service: 912 000 792


These General Conditions of Use of the Website, along with the General Terms of Procurement, if any, governing the provision of online purchase services or any other General Conditions governing any tool made available to Users in the Website, are designed to regulate both the provision of information and trade relations arising between PARQUES REUNIDOS and users of the Website (hereinafter the “Users”). By browsing the Website and / or by using the services included therein, you acquire the status of “User”. Both browsing and the use of any of the online purchase services of the Website Portal will imply acceptance as User, without reservations of any kind, of each and every one of these General Conditions of Use of the Website and of the General Terms of procurement, if any, governing the provision of procurement services offered on the Website as well as any other General Conditions governing any tool made available to Users on the Website. PARQUES REUNIDOS may at any time and without notice, revise these General Conditions of Use, and the General Terms of Procurement or other General Terms and Conditions governing any tool made ​​available to Users on the Website, by publishing such changes on the Website so that they can be known by Users, always before visiting the Website or the acquisition of any goods, services or use of tools offered on the Website.


The Website and all the content displayed herein and, in particular, designs, text, graphics, logos, icons, buttons, software, trade names, trademarks, industrial designs or any other signs capable of industrial and commercial use are subject to intellectual and industrial property rights of PARQUES REUNIDOS of GRUPO PARQUES REUNIDOS (as it is defined later) or of third-holders thereof, who have authorized their inclusion on the Website and, therefore, are protected by the laws of Intellectual and Industrial Property. Under no circumstance will it be understood that the use of the Website by Users grants any license or total or partial waiver, transfer or assignment of such rights or any right or expectation of rights conferred and, in particular, it may not be subject to modification, exploitation, reproduction, distribution or public communication of the contents. Access to this Website does not grant Users the right, or any ownership of the intellectual property rights of content provided by this Website.


PARQUES REUNIDOS shall only be liable for any damages Users may suffer as a result of using the Website when such damage is attributable to wilful misconduct of this company. Users acknowledge and agree that use of the Website and the provision of the services offered therein is performed at your sole risk and full responsibility. PARQUES REUNIDOS shall not be responsible for any damages that may arise from, for illustrative purposes and not limited thereto, the following facts:

  • Inferences, omissions, interruptions, computer viruses, faults and / or disconnections in the operation of the electronic system or appliances and computers of the Users, for reasons beyond PARQUES REUNIDOS which prevent or delay the provision of services or browsing the Website;
  • Delays or blockages in the use of the Website caused by deficiencies or overloads of Internet or other electronic systems;
  • That may be caused by third parties through illegal interference beyond the control and not attributable to PARQUES REUNIDOS;
  • The impossibility of providing the service or allowing access to the Website by causes not attributable to PARQUES REUNIDOS, the User, third parties or unforeseeable circumstances or force majeure.

PARQUES REUNIDOS does not control, generally, the use that Users make of the Website. In particular, PARQUES REUNIDOS does not guarantee under any circumstances that Users use the Website in accordance with the law, these Conditions of Use, morality and the generally accepted good practice and public order, or that they do so diligently and prudently.

PARQUES REUNIDOS does not guarantee the availability and continuity of the Website. Also, PARQUES REUNIDOS does not guarantee the use of the Website or its contents to perform any particular activity. 

PARQUES REUNIDOS excludes any liability for damages of any kind that may be due to the lack of availability or continuity of the Website or the fraudulent use that Users may have attributed to the Website.

PARQUES REUNIDOS guarantees that it has adopted the appropriate measures and that they meet the safety standards that current technology allows, such as the“Verisign” System. Access to transactional services and those which include the capture of personal data is performed in a secure environment using SSL (Secure Socket Layer)protocol with a security encryption of 128 bits. The secure server establishes a connection so that the information is transmitted encrypted. This ensures that the transmitted content is only understood by the “client” computer and server of PARQUES REUNIDOS. Users can verify that they are in a secure environment if a closed padlock appears in the status bar of your browser. Ensuring security of our servers is supported by a certificate issued by VeriSign. This certificate guarantees that clients are submitting their data to a server of PARQUES REUNIDOS and not a third party trying to impersonate them.


In general, Users agree to comply with these General Conditions of Use of the Website, the Terms of Procurement (in the event that Users acquire goods or services via the Portal) and meet the special warnings or required instructions contained therein or on the Website and always act according to the law, morality and the requirements of good faith, using the diligence appropriate to the nature of the service enjoyed by refraining from using the Website in any way that may impede, damage or impair the normal functioning, property or rights of PARQUES REUNIDOS of GRUPO PARQUES REUNIDOS, of other Users or in general, any third party.

Specifically, and without implying any restriction to the obligation assumed by Users in general and in accordance with the previous paragraph, Users agree to use the Website and, where appropriate, in using the online purchase tool included therein to:

  • Truthfully provide personal data and information requested.
  • Not entering, storing or transmitting to or from the Website any information or material that is defamatory, libellous, obscene, threatening, racist, incites violence or discrimination based on race, gender, ideology, religion or in any manner prejudicial to morality, public order, fundamental rights, civil liberties, honour, privacy or image of third parties, intellectual or industrial property rights or trade secrets or “know how” of others, or in general any content that does not hold, in accordance with the law, the right to make it available to a third party, and generally in any way that infringes the regulations.
  • Not entering, storing or disseminating through the Website any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is capable of causing damage to the Website, in any of the services, or any of the equipment, systems or networks of PARQUES REUNIDOS of GRUPOPARQUE REUNIDOS, of any User, or in general any third party, or otherwise be able to cause any disruption or impede the normal operation thereof.
  • Not making advertising, promotional or commercial exploitation through the Website, or use the contents and, in particular, the information obtained through the Website to send advertising messages for direct marketing or any other commercial purpose or to collect or store personal data of third parties.
  • Not using false identities or impersonating others in the use of the Website or in the use of any of the purchase services of the Website, including the use, where appropriate, of means of payment, passwords or access codes of third parties or otherwise.
  • Not destroying, altering, using, disabling or damaging data, information, programs or electronic documents of PARQUES REUNIDOS of GRUPO PARQUES REUNIDOS or third parties.


All technical means and requirements needed to access the Website and the services offered therein are at the sole responsibility of Users, and so will be any expenses or taxes to which the provision of such services may result.

Once agreeing to proceed to the use of the different services, Users must follow all directions and instructions in the screen, filling in for this purpose the information required by the forms set out in the Website, which will imply previous reading and acceptance of all the General Procurement Terms fixed therein.



The personal data provided by Users during the purchase or request for services offered on the Website and any other data generated subsequently as a result of their relationship with us will be included in files for which (i) Madrid Theme Park Management, S.L.U. (with registered office in Paseo de la Castellana 216, planta 16,28046 Madrid, Spain; email: and (ii) its parent company, Parques Reunidos Servicios Centrales, S.A. (registered in Paseo de la Castellana 216, planta 16,28046 Madrid, Spain; email: are co-responsible (the “Controllers”). The data will be processed by the Controllers for the development, maintenance and control of the relationship of Users with us and, in particular, to manage their purchase of ticket or other products, the provision of services requested by Users or their participation in the promotion, survey or specific game for which they have given us their data and to process requests that Users address to us, to keep communications to improve our services and for statistical purposes.

Users shall check the box on the form which facilitates their data, authorizing Controllers to use their personal data for surveys, sending communications for purposes of advertising, promotions and consumer studies by any means ( including electronic means or fax communication) relating to products or services in the leisure industry (leisure parks sector and, where appropriate, the hotel industry). This authorization includes the power of Controllers or third parties (to whom Controllers will under no circumstance transfer personal data of Users) to determine the parameters of the target audience of these informational or promotional campaigns.

To exercise their rights of access, rectification, cancellation and opposition provided by law, Users must send a written request in writing to the Controllers to the address or email indicated in this clause, indicating on the subject “ARCO Request- Marketing Department” and attaching a copy of the document proving their identity.


USERS UNDER 14 YEARS OF AGE NEED PARENTAL CONSENT. To this end, we will contact them and ask them to confirm they are the parents or guardians and once we have their consent, we can then accept your request.


For the purposes of this paragraph on the Protection of Personal Data, GRUPO PARQUES REUNIDOS comprises, to this date, the following companies principally engaged in the management of leisure parks:

“Parques Reunidos Servicios Centrales S.A., Parques Reunidos Valencia, S.A.U., Leisure Parks, S.A., Parque de Atracciones Madrid, S.A.U., Gestión Parques de Animales Madrid S.L.U., Parques de la Naturaleza Selwo S.L., Zoos Ibéricos, S.A., Parque de Atracciones San Fernando de Henares, S.L.U., Aquopolis Cartaya, S.L.U, Madrid Theme Park Management, S.L.U., Travelparks Viajes, S.L.U. Also in the European European / European Economic Area, GRUPO PARQUES REUNIDOS comprises today the following operating companies exclusively in the leisure sector (leisure parks, water parks, cableways, zoos, etc.): Bobbejaanland B.V.B.A., and Travelparks BVBA (Bélgica), Parco Della Standiana, S.r.L., Travelmix, S.R.L, Movie Park Germany GMBH (Bottrop, Alemania), Bon-Bon Land A/S, Bonbon-Land Rejser Denmark (Dinamarca), TusenFryd A/S, BoSommarland A/S, Norgesparken Norway A/S (Noruega), Marineland, SAS, LB Investissement S.A., Travelparks SAS, Delphinus, SAS (Francia), Grant Leisure Group, Ltd. and Real Live Leisure Company Ltd. (United Kingdom).”

All Spanish companies have their registered office in Paseo de la Castellana 216, planta 16,28046 Madrid, except (i) the firm “Zoos Ibéricos, S.A.”, whose address is Parque Zoológico, Casa de Campo, Zoological Park, Casa de Campo, 28011 Madrid ( ii) “United, Madrid”.

Non-Spanish companies have the following addresses:

Bobbejaanland B.V.B.A., and Travelparks BVBA (Bélgica), in Olensteenweg 45, 2460 Kasterlee, Lichtaart (Belgium); Parco Della Standiana, S.r.L., in S.S. 16 Adriatica, Km 162, 48020 Loc. Mirabilandia, Savio, Ravenna and Travelmix, S.R.L., in Viale Volturno 23, 48015 Cervia (RA), Italia; Movie Park Germany GMBH (Bottrop, Germany), in Warner Allee 1, 46244 Bottrop-Kirchhellen; Bon-Bon Land A/S, Bonbon-Land Rejser Denmark (Denmark), in Gartnervej 2, Holme-Olstrup, 4684 Holmegaard (Denmark); Tusenfryd AS and Norgesparken Norway A/S, in 1407 Vinterbro, 2014 AS (Norway), BoSommarland A/S, in Steintjonnveien 2, 3800 Bo i Telemark (Norway); Marineland, SAS, Travelparks SAS, Delphinus, SAS (France), in 2 Route de la Brague Lotissement du Domaine de la Brague 06 600 Antibes (France) and LB Investesissement, S.A., in Blvd. De la Mer, 62520 Le Touquet Paris-Plage (Francia); Grant Leisure Group, Ltd. and Real Live Leisure Company Ltd. (United Kingdom), in East Park Drive Blakpool Lancashire (United Kingdom).


It is a storage and retrieval of information device that is downloaded to your computer or an electronic Users device when they access certain web pages or applications. Cookies enable collection of certain information about the user’s browsing habits or of your computer or device, enabling better service from a website and providing a better user experience.

What kinds of cookies are used in this website?

Parques Reunidos Servicios Centrales, S.A. (owner of the Website) and Madrid Theme Park Management, S.L.U. (Entity that operates through the Website) use in this website the cookies which are described below:

1. Own Cookies

hese cookies are strictly necessary for the provision of certain services expressly requested by Users. If you disable these cookies, you will not receive the content, products or services on this Website correctly.

The type of own cookies that are used on this Website by the above mentioned entities and the information obtained through them, are listed below:

Types of cookies Purpose Specific Uses
Cookies Session These cookies provide information about the registry of entries and Users browsing on the Website, as well as details of the shopping cart.

They are valid only during the visit of the Website User. These cookies do not permanently record any information on the hard drive of your computer and they expire at the end of the session.

These cookies are only associated with an anonymous User and do not provide references that allow us to deduce or know the identity (name and surname) of Users who browse our Website.

Registering entries of Users on the Website.

Providing services of the information society expressly requested by the User and in accordance with the terms and conditions applicable to the Website.

During the online shopping process through our Website, cookies only collect information about (i) the User’s browser and, (ii) the ID of the session for that User during your visit to the web site to handle the purchasing process (particularly, bank reconciliations) and to verify the correctness of the data provided by the User in such purchase process. In this process, the data entered by the User will be associated to the session identifier for the sole purpose of performing bank reconciliations and accrediting the contracting partner.

2. Third Party Cookies

These cookies are not strictly necessary for the provision of services through the Website or for browsing the website.

Third party cookies used on this Website and the information obtained through them by the aforementioned entities and by third parties listed below is as follows:

Cookie Name Purpose Session Cookie / Persistent Cookie
“_stid” (SHARETHIS) Their purpose is to associate Users with topics of interest based on the content that Users visit, consume and share when browsing. Persistent
“_uste” (SHARETHIS) Their purpose is to determine if cookies have been established earlier in the computer or an electronic device of the User to access certain web pages, in order to avoid during the eight (8) following hours, downloading a new cookie on your computer or electronic device. Persistent
“_unam” (SHARETHIS) Their purpose is to quantify the number of Users who share certain content and how many web pages are visited as a result of that action. Persistent
“UID, UIDR” (SCORDCARDSEARCH) They are additional cookies created by ShareThis. Their purpose is to analyse the size of the audience and analyse anonymous usage statistics. Persistent
“B, BX, others”


These cookies are enabled in pages with the Flickr widget. They can be attributed to both Flickr and Yahoo! (Owners of Flickr). “BX” and “B” cookies are enabled for all Users, and the remaining, only if users have logged in their Flickr account. Yahoo! may use the information collected to provide Users ads based on their browsing activity and their interests. Persistent
“Visitor_Info1_Live” (YouTube) Their purpose is to estimate the bandwidth of the User. Persistent
“use_hitbox” (YouTube) Their purpose is to increase the hit counter of User visits to a particular Youtube video. Persistent
“PREF” (YouTube) Their purpose is to keep the session preferences on the activity of viewing during browsing of the Users. These cookies do not store information that allows us to identify Users. Persistent
“__ga” (Google) These cookies allow us to distinguish Users who browse the website, but in no case do they let us know their identity. Persistent
“__utma” (Google) These cookies generate a unique User ID. This unique User ID allows us to count the number of times Users visit the website. It also allows us to record when the first and last time that Users visited the site was. Persistent
_utmb (Google) Its purpose is to record the arrival time of Users to the website and it expires thirty (30) minutes after the last page log-in seen by Users. It is automatically deleted when changing website or closing your browser. If the User remains more than thirty (30) minutes with no activity on the website and reapplies for a page, it will be considered a new User session. Session
“__utmc” (Google) This cookie allows calculating when the User has finished a session. It allows you to check whether to keep the session open or to create a new session. Session
“__utmz” (Google) These cookies store the traffic source or campaign through which the User reached our Website. These cookies are created when the “JavaScript” library is executed and it is updated each time information is sent to Google Analytics. Persistent
“__utmv” (Google) These cookies allow us, from the user log data, demographic segmentation, such as gender or age of Users visiting the Website, and mere statistical dates of the activity on the Website, and in order to improve the User experience on the Website, on the basis of the information obtained. The information is obtained through the “_setVar” of the Google Analytics code. Persistent

How I can get more information on how to manage cookies and, where appropriate, block or eliminate them?

Users can freely decide on (i) the implementation or not of our cookies on their hard drive or, (ii) receipt of a notice on screen of the installation of each cookie (considered individually), and deciding at that time whether or not to implement them on their hard disk by:

1. The configuration of options of the User’s Browser.
  • For more information about the Google Chrome browser, click aquí
  • For more information about the Explorer browser, click aquí
  • For more information about the Mozilla Firefox browser, click aquí
  • For more information about the Safari browser, click aquí
2. Using third party tools is available via online.

Certain third-party tools available via online allow the User to detect the cookies on each website you visit and manage their deactivation, for example, if the User does not wish to be tracked by “Google Analytics” through all the web pages, you can access

If Users configure their browser to refuse all cookies or expressly reject this website’s own cookies, you may have difficulties completing the online purchase process in our Website. Consequently, the User’s browsing on our Website may be slower or experience some kind of error.

The acceptance of the use of cookies on this Website by Users can be revoked at any time by the settings and privacy options of your browser (indicated above) available on the Website and by sending an email to if you have questions on our cookies policy.


These General Conditions of Use of the Website are governed by Spanish law, which applies in matters not provided in this contract in terms of interpretation, validity and execution thereof.