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Terms and Conditions

I. OWNERSHIP OF THE PORTAL

PARQUES REUNIDOS SERVICIOS CENTRALES, S.A. (hereinafter, "PARQUES REUNIDOS") with registered office in Madrid, Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, N.I.F. A-84.885.441 and registered in the Mercantile Registry of Madrid in Volume 23.506, Folio 58, Page M-421.702 is the owner of the domain https://www.parquewarner.com/, as well as the portal and its contents (hereinafter, the "Portal") and makes it available to the Users, in order to provide information to them about the products and offers of PARQUES REUNIDOS and its subsidiaries (hereinafter, the "PARQUES REUNIDOS GROUP"), as well as to allow the provision of different services for the purchase of tickets or any other type of products through the Portal as well as, if applicable, to make available to the Users, the information related to the different contact forms, newsletters, contests, games, surveys, etc. of GRUPO PARQUES REUNIDOS. 

Notwithstanding the foregoing, the contracting of the various products and services offered through this Portal will be carried out by MADRID THEME PARK MANAGEMENT, S.L.U., a company of GRUPO PARQUES REUNIDOS which operates through the Portal and is the owner of the management of Parque Warner Madrid and Warner Beach, and therefore responsible for the sale and/or management of all products and/or services related to Parque Warner Madrid and/or Warner Beach. The identification data of MADRID THEME PARK MANAGEMENT, S.L.U. are as follows: 

Madrid Theme Park Management, S.L.U., with registered office in Madrid, Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid and N.I.F. B-83331041. Registered in the Mercantile Registry of Madrid, Volume 17720, Folio 104, Page M-305298, 1st Inscription. 

Customer Service: 912 000 792. The cost of the call does not exceed the basic interprovincial rate. 

You may also contact Customer Service at the following email address: atencionalcliente@parquewarner.com. 

II. GENERAL TERMS AND CONDITIONS

These general contracting conditions shall expressly regulate the relations arising between GRUPO PARQUES REUNIDOS and the Users who contract the provision of the services or products offered through the Portal (hereinafter, the "General Contracting Conditions").

These General Terms and Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, 2002, on information society services and electronic commerce, Law 7/1998, of April 13, 1998, on General Terms and Conditions, Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 6/2020, of November 11, 2002, regulating certain aspects of the General Law for the Defense of Consumers and Users and other complementary laws, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 6/2020, of November 11, regulating certain aspects of electronic trust services, and any other applicable legal provisions.

These General Terms and Conditions are accessible at any time in the on-line purchase section of the Portal and can be printed and/or stored by the User.

1. INFORMATION PRIOR TO CONTRACTING 

The purpose of these General Contracting Conditions is to regulate the general conditions for the provision of the services offered by GRUPO PARQUES REUNIDOS through the Portal and, in particular, of the services that GRUPO PARQUES REUNIDOS currently provides and which are the object of contracting with the Users, the service of sale of certain types of tickets and season passes of the leisure parks managed by GRUPO PARQUES REUNIDOS as well as, if applicable, of other products offered through the Portal.

The service of sale of tickets and season passes of GRUPO PARQUES REUNIDOS, as well as any other products offered through the Portal, is of an onerous nature, and the price of each product (including taxes) in euros, as well as the applicable promotions and discounts, will be those determined at all times on the Portal. At the moment of making the purchase, the total price will be indicated in the Portal, breaking down, if applicable, the increases or discounts/promotions applied, the expenses that, if applicable, are charged to the User and other additional expenses for accessory services or use of different means of payment.

Access to the information contained in the Portal is not subject to any payment.

The User understands that the information contained in the Portal, the general information on the product catalog, as well as the other products or services offered on the Portal and the General Conditions of Contract and the completion of the contract, are sufficient and sufficient for the exclusion of error in the formation of consent.

1.1 Formalities

In order to proceed with the use of the different purchase services offered on the Portal, the User must follow all the indications and instructions given at each moment of the purchase process on the screens used for this purpose, filling in the information required by the forms set in the Portal, which will imply the prior reading, understanding and acceptance of all the General Conditions of Contract and particular conditions set in the same, so that the User declares to know and accept these procedures as necessary to access the products and services offered in the section of the Portal PURCHASE.

The rights and obligations of the User, both during the acquisition of the products and services, as well as once acquired, are also subject to the provisions of these General Conditions of Contract, the general conditions of use of the Portal and the corresponding Special Conditions of Contract, as well as the Operating Rules.

The User will formalize his purchase by means of the fulfillment of all the phases established in the section of PURCHASE and its telematic shipment. The present General Conditions of Contract with, in its case, its corresponding Particular Conditions of Contract, will become part of the contract with the User at the moment of express acceptance on the part of the same one, manifested by means of the cumplimentación and shipment of the data of purchase introduced in the section of PURCHASE.

Access to the Portal and the use of any of the services of the Portal implies the acceptance by the User, without reservations of any kind, of each and every one of the General Conditions of Use of the Portal, as well as of the General Contracting Conditions and, if applicable, of the Specific Contracting Conditions that, made available to the User prior to the formalization of his purchase, govern the acquisition of tickets or season passes and/or any other products and services offered through the Portal at any time.

The User declares to have the necessary legal capacity to be bound by these General Contracting Conditions, as well as to use and, if applicable, contract through the Portal, in accordance with the Particular Contracting Conditions that may be applicable in each case. Regarding all of them, the User declares to know, understand and accept them in their entirety. The use of the products acquired by the User, either for his own consumption or for third parties, will be carried out under the User's responsibility.

1.2 Documentation and language

The present General Terms and Conditions are accessible at any time in the on-line PURCHASE section of the PARQUES REUNIDOS Portal and can be printed and stored by the User.

In the case of the purchase of tickets, once the purchase process is completed, the User will receive, within the following twenty-four (24) hours or the legal term applicable at that time, via email a receipt of purchase (the "Ticket") with a unique code (bar code) that will be the entrance to the leisure park. This ticket, if printed, may not be manipulated or damaged as it would be automatically cancelled.

Unless expressly stated otherwise in the Special Conditions of Contract, the ticket purchased through the Portal for a specific date will be valid only for that date.

In the case of the purchase of season passes or any other products and/or services offered through the Portal other than the purchase of tickets, the User will also receive, within the following twenty-four (24) hours or the legal term applicable at that time, via email the purchase receipt (also referred to as "Ticket"). Likewise, in the Portal you will be informed of the Particular Conditions of Contracting of the referred products or services prior to their contracting.

With the issuance of the Ticket, all the requirements for the provision of the invoice replacement document are understood to be fulfilled, in accordance with Royal Decree 1619/2012, of November 30, which approves the Regulations governing invoicing obligations.

Once the purchase process made available through the Portal has been completed and the corresponding Ticket has been obtained, no changes or refunds will be admitted except in the cases expressly stated in the Specific Conditions of Contract and/or provided for in the applicable regulations, and the User may contact the reservations department (reservas@parquewarner.com).

These General Terms and Conditions are written in Spanish language and the purchase process will be carried out in the aforementioned language.

1.3 Technical means

The Portal will make available to the User all the technical means necessary to identify and correct errors in the introduction of their data in the different forms that will appear on the screen during the purchase process.

1.4 Modification of the General Terms and Conditions of Business

The present General Contracting Conditions are those in force since the date of their last update (indicated at the end of this document). GRUPO PARQUES REUNIDOS reserves the right to modify at any time, in accordance with the requirements of good faith, balance and transparency, the present General Contracting Conditions or, if applicable, the Particular Contracting Conditions, which may be applicable, as well as any other general or particular conditions, regulations of use or notices that may be applicable, in which case they shall come into force from their publication and shall be applicable exclusively to users who access the Portal after the aforementioned date. For clarification purposes, in the event that the present General Contracting Conditions are modified, in strict observance of the regulations applicable to the protection of consumers and users, GRUPO PARQUES REUNIDOS will respect the commitments and agreements acquired with users before the referred modification that are applicable.

In any case, before contracting products or services, you can always consult the General Conditions of Contract and, where appropriate, the Special Conditions of Contract that may be applicable. Likewise, it reserves the right to modify at any time the presentation, configuration and location of the Portal, as well as the contents and the conditions required to use them.

1.5 Exchanges and returns. Right of withdrawal

Unless expressly stated in the Particular Conditions of Contract of the product or service purchased, no changes or refunds shall be admitted with respect to those products that have a specific date -or a specific period- for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

In other words, the right of withdrawal does not apply to this type of product due to the nature of the product.

1.6 Price and means of payment.

The Price of the products selected by the User is reflected prior to purchase and includes taxes.

The price is shown at the time prior to purchase and once the User has added all the products he/she wishes to purchase. It includes all applicable taxes.

The means of payment supported by the Portal are bank card; amazon pay and PayPal.

PARQUES REUNIDOS guarantees that it has appropriate measures in place and that they comply with the security standards that current technology allows, such as the "Verisign" system. Access to transactional services and those that include the capture of personal data is done in a secure environment using the SSL (Secure Socket Layer) protocol with high security encryption of 128 bits. 

The secure server establishes a connection so that the information is transmitted encrypted. This ensures that the content transmitted is only intelligible to the "client" computer and the PARQUES REUNIDOS server. The User can verify that it is within a secure environment if a closed padlock appears in the status bar of your browser. The security guarantee of the PARQUES REUNIDOS servers is supported by a certificate issued by the company VeriSign. This certificate guarantees that the client is communicating his data to a server of PARQUES REUNIDOS and not to a third party trying to impersonate it.

PARQUES REUNIDOS, in its commitment to fraud prevention, will collaborate both with the payment platforms used for the purchase of products through the Portal, as well as with the competent authorities, providing the information of any transaction that may be necessary, always in compliance with the legal requirements in force.

1.7 Incorporation of the Special Conditions of Contract and of the Park's Operating Rules.

The purchase and use of any product through the Portal entails the acceptance of the General Conditions of Contract, the acceptance of the Particular Conditions of Contract applicable to the products and services purchased; and the rules of operation of the Park that you can consult in Rules of Operation. Please read them carefully before proceeding with the purchase.

2. PROCEDURE FOR DEALING WITH COMPLAINTS 

In order for the User to be able to claim effectively in case of error, defect or deterioration; as well as to make effective the guarantees of quality or level of service offered, and to obtain, where appropriate, the equitable refund that may be relevant in the event that there has indeed been a breach or defective performance by PARQUES REUNIDOS, he/she may address his/her claim to:

Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid

912 000 792

atencionalcliente@parquewarner.com

Your complaint or claim will be assigned an identification code and a receipt that will be given to you.

Likewise, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Law 7/2017 of November 2, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters.

You can access this method through the website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.  

III. SPECIAL CONTRACTING CONDITIONS

On a temporary basis, due to the situation derived from Covid-19, all the Park's products are susceptible to date change. This will be possible as long as one or more of the following cases occur:

  • Any of the visit attendees have a positive result in a Covid-19 PCR test within the last 15 days.
  • Some of the attendees present symptoms of Covid-19.
  • Have any of the attendees been in contact with someone who has tested positive on a Covid-19 test within the last 15 days.
  • Some of the attendees reside in an area with mobility restrictions.
  • The area in which the park is located suffers from mobility restrictions.

If the User's case coincides with any of the above assumptions, please contact PARQUES REUNIDOS by email at consultaentrada@grpr.com attaching your tickets to review your case and extend the validity of your tickets.

The new date may not include national, local or regional holidays. Remember that your entrance to the park is subject to the capacity available on the day of your visit. You can check the measures for Covid-19. If you have purchased other products or services, you should also contact the park to reassign a date based on availability.

SPECIAL CONDITIONS FOR THE DIFFERENT PRODUCTS

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF TICKETS AND ONLINE TICKETS:

These special conditions apply to the following types of tickets:

  • General 1 DAY: from 140 cm of height.
  • Junior 1 DAY: between 100cm and 140 cm in height.
  • Warner Park Reduced 1 DAY: Senior (>60 years old); Person with disability ≥33%; Large Family.
  • Warner Park + Warner Beach Park Single Day (General / Junior / Reduced)
  • Warner Park (1st Day) + Warner Beach Park (2nd Day) (General / Junior / Reduced)
  • Warner Park (1st and 2nd Day) + Warner Beach Park (3rd Day) (General / Junior / Reduced)
  • Warner Park 2 consecutive DAYS (General / Junior / Reduced)
  1. The ticket will only allow access to the grounds of Parque Warner Madrid and/or Parque Warner Beach, as specified on the Ticket itself (the "Park" / the "Parks").
  2. The User must not cut, manipulate, damage or photocopy the Ticket. If any of these circumstances occur, access to the Park may be denied.
  3. The User can access the Park directly by showing the turnstiles staff the paper ticket or the downloaded QR Code. Access via QR code is only allowed through the Park's app and not via image or screenshot.
  4. If the User makes a mistake when purchasing a certain type of ticket through the Portal or the app of the Park or Parques Reunidos (for example, acquires reduced tickets instead of general admission tickets, tickets for a different day than the one you really want to go to the Park, etc.) must make the appropriate change at the ticket offices of the Park and pay, if applicable, the difference in price. For this change, the official retail price (PVP) of the general admission ticket to access the Park (Warner Park: 48.50 € per day / Warner Beach: 27.90 € per day) and not the price of advance ticket sales that appears on the Portal or the app, the user must pay the difference in the price of tickets, where appropriate. Similarly, it will be paid the difference that, if any, could occur in your favor by bank transfer to the same account that the user indicated for the purchase of tickets through the Portal.
  5. The ticket will be valid for the date/s stated on it and during the opening hours stated on the Park's website. In this way, the ticket is valid EXCLUSIVELY for the day/s indicated in the box above "Validity Date". In the Warner Park + Warner Beach Park type tickets, access to Warner Beach Park will only be valid on the last day of validity of the ticket. Consult calendar and opening hours at www.parquewarner.com or 912 000 792.
  6. The ticket cannot be combined with other promotions or discounts. No exchanges or refunds will be admitted with respect to having a specific date for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product.
  7. Each ticket has a unique control barcode that allows ONLY ONE ACCESS to the Park(s) (except in the case of combined tickets valid for several days). Once validated, it cannot be used at a later date.
  8. If, for any reason, the User needs to leave the Park, he/she must contact the access staff or the Customer Service Department so that they can give him/her access again. If the User leaves the premises without giving proper notice, he/she will not be allowed to enter again.
  9. If the User has purchased a ticket subject to special conditions (people with disabilities; people over 65 years of age; Junior; large family; etc.) must prove compliance with these conditions at the time of access to the site, showing official supporting documentation (ID card, disability card, etc.). Admission will be free for children under 100 centimeters (measured with footwear). However, in order to enter free of charge, they must be accompanied by a person with a general or reduced-price ticket, or someone with another ticket that allows access.
  10. The User must keep his/her ticket throughout his/her stay in the Park and show it at the request of any employee.
  11. Resale of tickets to third parties is prohibited.
  12. The User is informed that the Park may be closed for adverse weather, capacity, safety and public health reasons. The Park will try to give as much advance notice as possible through the Portal and official profiles on social networks and will offer the User a new date for the enjoyment of their tickets or any other measure to maintain the balance of the contractual relationship.
  13. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.     

SPECIFIC CONDITIONS APPLICABLE TO THE PURCHASE OF FAST PASSES ("CORRECAMINOS PASS" and "FLASH PASS")

Correcaminos Platinum Pass

  1. This product is additional and, therefore, does NOT include the entrance to the Park. On the day of your visit, the User must go to the rental office located at the entrance of the Park. There they will scan your reservation code and will place your Correcaminos Platinum Pass wristband.
  2. The Correcaminos Platinum Pass offers a shorter wait time at select attractions (water attractions are closed between the months of November and March):  1. Cine Tour / 2. Stunt Fall / 3. Superman Atracción de Acero / 4. Batman: Arkham Asylum / 5. Lex Luthor Invertatron / 6. Mr. Freeze Fábrica de Hielo / 7. La Venganza del Enigma / 8. The Joker Coches de Choque / 9. Coaster-Express / 10. Los Carros de la Mina / 11. Tom & Jerry Picnic en el Parque / 12. Scooby-Doo´s Tea Party Mistery / 13. Rápidos ACME / 14. Cartoon Carrousel / 15. Cataratas Salvajes / 16. ¡A Toda Máquina! / 17. Escuela de Conducción Yabba-Dabba Doo / 18. He Visto Un Lindo Gatito / 19. Correcaminos Bip Bip / 20. Rio Bravo / 21. Piolín y Silvestre Paseo en Autobús / 22. Oso Yogui / 23. Hotel Embrujado / 24. Pato Lucas Coches Locos / 25. Looney Tunes Correo Aéreo / 26. La Aventura de Scooby-Doo / 27. Academia de Pilotos Baby Looney Tunes.
  3. The following attractions are not eligible for the Correcaminos Platinum Pass: Convoy de Camiones, Emergencias Pato Lucas, Marvin el Marciano Cohetes Espaciales, La Captura de Gossamer, Wile E. Coyote: Zona de Explosión.
  4. The Correcaminos Platinum Pass does not give preference in the choice of seats in the attractions.
  5. The Correcaminos Platinum Pass is subject to availability. The number of units offered for sale daily is limited.
  6. The Correcaminos Platinum Pass entrance will close 15 minutes before the Park closes.
  7. The User must go to the special accesses for Correcaminos Platinum Pass. Through these accesses, they will enter before those who do not have this pass, although  Correcaminos Pass Users will alternate access with Users in the regular access line. To repeat at the same attraction, at least 15 minutes must elapse.
  8. The User must take into account that in those attractions where access is shared with disabled people, they will always have preference.
  9. Exclusive use for the day of purchase. No exchanges or refunds will be admitted as they have a specific date - or a specific period - for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product. Prohibited its sale to third parties.
  10. The Correcaminos Platinum Pass is personal and non-transferable. Any manipulation will result in its withdrawal.
  11. Damaged and/or tampered wristbands will not be accepted for exchange.
  12. It is mandatory to wear the bracelet correctly placed on the wrist, not allowing access to people who do not comply with this condition.
  13.  The Park will not be responsible for the loss of the wristband.
  14. The Park Operating Rules and the rules and restrictions for the use of the attractions are hereby incorporated by reference.

Correcaminos Gold Pass

  1. This product is additional and, therefore, does NOT include the entrance to the Park. On the day of your visit, the User must go to the rental office located at the entrance of the Park. There they will scan your reservation code and will place your Gold Correcaminos Pass wristband.
  2. The Correcaminos Gold Pass offers a shorter wait time at select attractions (water attractions are closed between November and March): 1. Cine Tour / 2. Stunt Fall / 3. Superman Atracción de Acero / 4. Batman: Arkham Asylum / 5. Lex Luthor Invertatron / 6. Mr. Freeze Fábrica de Hielo / 7. La Venganza del Enigma / 8. The Joker Coches de Choque / 9. Coaster-Express / 10. Los Carros de la Mina / 11. Tom & Jerry Picnic en el Parque / 12. Scooby-Doo´s Tea Party Mistery / 13. Rápidos ACME / 14. Cartoon Carrousel / 15. Cataratas Salvajes / 16. ¡A Toda Máquina! / 17. Escuela de Conducción Yabba-Dabba Doo / 18. He Visto Un Lindo Gatito / 19. Correcaminos Bip Bip / 20. Rio Bravo / 21. Piolín y Silvestre Paseo en Autobús / 22. Oso Yogui / 23. Hotel Embrujado / 24. Pato Lucas Coches Locos. / 25. Looney Tunes Correo Aéreo / 26. La Aventura de Scooby-Doo / 27. Academia de Pilotos Baby Looney Tunes.
  3. The Gold Correcaminos Pass is valid for a single access to each of the attractions listed above.
  4. The following attractions do not accept the Correcaminos Gold Pass: Convoy de Camiones, Emergencias Pato Lucas, Marvin el Marciano Cohetes Espaciales, La Captura de Gossamer, Wile E. Coyote: Zona de Explosión.
  5. The Correcaminos Gold Pass does not give preference in the choice of seating at the attractions.
  6. The Correcaminos Gold Pass is subject to availability. The number of units offered for sale daily is limited.
  7. The Correcaminos Gold Pass entrance will close 15 minutes before the Park closes.
  8. The User must go to the special accesses for Correcaminos Gold Pass. Through these accesse, they will enter before those who do not have this pass, although Correcaminos Pass Users will alternate access with Users in the regular access line. To repeat at the same attracion, at least 15 minutes must elapse. 
  9. The User must take into account that in those attractions where access is shared with disabled people, they will always have preference.
  10. Exclusive use for the day of purchase. No exchanges or refunds will be admitted as they have a specific date - or a specific period - for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product. Prohibited its sale to third parties.
  11. The Gold Correcaminos Pass is personal and non-transferable. Any manipulation will result in its withdrawal.
  12. Damaged and/or tampered wristbands will not be accepted for exchange.
  13. It is mandatory to wear the bracelet correctly placed on the wrist, not allowing access to people who do not comply with this condition.
  14. The Park will not be responsible for the loss of the wristband.
  15. The Park Operating Rules and the rules and restrictions for the use of the attractions are hereby incorporated by reference.

Correcaminos Silver Pass

  1. This product is additional and, therefore, does NOT include the entrance to the Park. On the day of your visit, the User must go to the rental office located at the entrance of the Park. There they will scan your reservation code and will place your Correcaminos Silver Pass wristband.
  2. The Correcaminos Silver Pass offers a shorter wait time on select attractions (water attractions are closed between the months of November and March): 1. Stunt Fall / 2. Superman Atracción de Acero / 3. Lex Luthor Invertatron / 4. La Venganza del Enigma / 5. The Joker Coches de Choque / 6. Coaster-Express / 7. Tom & Jerry Picnic en el Parque / 8. Rápidos ACME / 9. Cataratas Salvajes / 10. Correcaminos Bip Bip / 11. Rio Bravo / 12. Oso Yogui / 13. Hotel Embrujado / 14. La Aventura de Scooby-Doo. The Silver Correcaminos Pass is valid for a single access for each of the attractions listed.
  3. The following attractions do not accept the Correcaminos Silver Pass: Convoy de Camiones, Emergencias Pato Lucas, Marvin el Marciano Cohetes Espaciales, La Captura de Gossamer, Wile E. Coyote: Zona de Explosión.
  4. The Correcaminos Silver Pass does not give preference in the choice of seats in the attractions.
  5. The Correcaminos Silver Pass is subject to availability. The number of units offered for sale daily is limited.
  6. The Correcaminos Silver Pass entrance will close 15 minutes before the Park closes.
  7. The User must go to the special accesses for Silver Correcaminos Pass. Through these accesses, they will enter before those who do not have this pass, although Correcaminos Pass Users will alternate access with Users in the ordinary access line. To repeat at the same attraction, at least 15 minutes must elapse.
  8. The User must take into account that in those attractions where access is shared with disabled people, they will always have preference.
  9. Exclusive use for the day of purchase. No exchanges or refunds will be admitted as they have a specific date - or a specific period - for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product. Prohibited its sale to third parties.
  10. The Correcaminos Silver Pass is personal and non-transferable. Any manipulation will result in its withdrawal.
  11. Damaged and/or tampered wristbands will not be accepted for exchange.
  12. It is mandatory to wear the bracelet correctly placed on the wrist, not allowing access to people who do not comply with this condition.
  13. The Park will not be responsible for the loss of the wristband.
  14. The Park Operating Rules and the rules and restrictions for the use of the attractions are hereby incorporated by reference.

Correcaminos Five Pass

  1. This product is additional and, therefore, does NOT include the entrance to the Park. On the day of your visit, the User must go to the rental office located at the entrance of the Park. There they will scan your reservation code and place your Correcaminos Five Pass wristband.
  2. The Correcaminos Five Pass offers a shorter wait time at select attractions (water attractions are closed between November and March): 1. Cine Tour / 2. Stunt Fall / 3. Superman Atracción de Acero / 4. Batman: Arkham Asylum / 5. Lex Luthor Invertatron / 6. Mr. Freeze Fábrica de Hielo / 7. La Venganza del Enigma / 8. The Joker Coches de Choque / 9. Coaster-Express / 10. Los Carros de la Mina / 11. Tom & Jerry Picnic en el Parque / 12. Scooby-Doo´s Tea Party Mistery / 13. Rápidos ACME / 14. Cartoon Carrousel / 15. Cataratas Salvajes / 16. ¡A Toda Máquina! / 17. Escuela de Conducción Yabba-Dabba Doo / 18. He Visto Un Lindo Gatito / 19. Correcaminos Bip Bip / 20. Rio Bravo / 21. Piolín y Silvestre Paseo en Autobús / 22. Oso Yogui / 23. Hotel Embrujado / 24. Pato Lucas Coches Locos. / 25. Looney Tunes Correo Aéreo / 26. La Aventura de Scooby-Doo / 27. Academia de Pilotos Baby Looney Tunes.
  3. The Correcaminos Five Pass is valid for a single access to the five (5) attractions of the User's choice.
  4. The following attractions do not accept the Correcaminos Five Pass: Truck Convoy, Daffy Duck Emergency, Marvin the Martian Space Rockets, Gossamer's Capture, Wile E. Coyote: Blast Zone.
  5. The Correcaminos Five Pass does not give preference in the choice of seating at the attractions.
  6. The Correcaminos Five Pass is subject to availability. The number of units offered for sale daily is limited.
  7. The Correcaminos Five Pass entrance will close 15 minutes before the Park closes.
  8. The User must go to the special accesses for the Correcaminos Five Pass. Through these accesses, they will enter before those who do not have this pass, although Correcaminos Pass Users will alternate access with Users in the regular access line. To repeat at the same attraction, at least 15 minutes must elapse.
  9. The User must take into account that in those attractions where access is shared with disabled people, they will always have preference.
  10. Exclusive use for the day of purchase. No exchanges or refunds will be admitted as they have a specific date - or a specific period - for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product. Prohibited its sale to third parties.
  11. The Correcaminos Five Pass is personal and non-transferable. Any manipulation will result in its withdrawal.
  12. Damaged and/or tampered wristbands will not be accepted for exchange.
  13. It is mandatory to wear the bracelet correctly placed on the wrist, not allowing access to people who do not comply with this condition.
  14. The Park will not be responsible for the loss of the wristband.
  15. The Park Operating Rules and the rules and restrictions for the use of the attractions are hereby incorporated by reference.

Flash Pass (Warner Beach)

  1. This product is additional and, therefore, does NOT include the entrance to the Park. On the day of your visit, the User must go to the rental office located at the entrance of the Park. There they will scan your reservation code and will place your Flash Pass bracelet.
  2. The Flash Pass offers a shorter wait time for receiving floats on the following attractions: 1. Superman: The Flight / 2. Wonder Woman: Leap into Paradise / 3. Batman: Shadow of the Bat / 4. Harley Quinn: The Getaway / 5. With your Flash Pass you will have access to a single float, for boats or double float it is necessary to present at least 2 Flash Pass wristbands. Since these attractions only admit Users over 110cm tall, please do not purchase the Flash Pass for Users with a shorter height.
  3. The remaining attractions do not accept the Flash Pass.
  4. The Flash Pass is subject to availability. The number of units offered for sale daily is limited.
  5. The Flash Pass entrance will close 15 minutes before the Park closes.
  6. The User must go to the special accesses for Flash Pass. Through these accesses, they will have a shorter waiting time to receive a float than those who do not have this pass, although the access of Flash Pass Users will alternate with that of Users in the ordinary access line. To repeat at the same attraction, at least 15 minutes must elapse.
  7. The User must take into account that in those attractions where access is shared with disabled people, they will always have preference.
  8. Exclusive use for the day of purchase. No exchanges or refunds will be admitted as they have a specific date - or a specific period - for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product. Prohibited its sale to third parties.
  9. The Flash Pass is personal and non-transferable. Any tampering will result in its withdrawal.
  10. Damaged and/or tampered wristbands will not be accepted for exchange.
  11. It is mandatory to wear the bracelet correctly placed on the wrist, not allowing access to people who do not comply with this condition.
  12.  The Park will not be responsible for the loss of the wristband.
  13. The Park Operating Rules and the rules and restrictions for the use of the attractions are hereby incorporated by reference. 

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE EXPRESS MENU

1. This product is additional and, therefore, does NOT include the entrance fee to the Park.

2. The printed sheet or downloaded QR Code, of the chosen menu option will be redeemed for an 'Express Menu' which includes:

  • 1 Hamburger or 1 Pizza or 1 Sandwich (depending on the chosen restaurant).
  • 1 Potato chips or equivalent complement.
  • 1 drink (bottle of water, soft drink or small beer).

The Express Menu can be redeemed at any of the following restaurants in Warner Park and Warner Beach: Daily Planet; Gotham City Grill; Porky Pig Diner; Jack's Fish Market in Warner Park; BBQ Gran Kahuna and El Embarcadero in Warner Beach.

          3. The User has at his disposal, both on the website of the Park and at the point of restoration all the necessary information regarding allergens so that he can make a choice suited to his needs. The Park declines any responsibility in case the User consumes a product to which he/she is allergic or intolerant.

          4. Each Express Menu corresponds to a Ticket-Menu with its corresponding unique control code that entitles to only one redemption.

          5. The Ticketmenu corresponding to the 'Express Menu', will be redeemable from the opening to the closing of the above mentioned points of sale. Consult the schedule on the day of the visit at the Customer Service Office. No other type of menu may be exchanged.

          6. The Ticket-menu must not be lost, as it will be required from the User at the time of redemption at the point of restoration. The User must not cut, manipulate, damage or photocopy the Ticket. If any of these circumstances should occur, the Ticket-menu cannot be exchanged for the Ticket-menu.

          7. The Park reserves the right to close the catering facilities for capacity, safety, food and/or public health reasons.

          8. Since it is a product linked to an entrance to the Park, no exchanges or refunds will be admitted if it has a specific date -or a specific period- for its enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product to which they are associated. It is not cumulative to other promotions or discounts.

          9. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.

         10. Prohibited its sale to third parties.

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF "ALL INCLUSIVE" MENUS

These special conditions apply to the following types of All Inclusive Menu:

  • All Inclusive Adult Menu: from 140 cm of height.
  • All Inclusive Children's Menu: between 100cm and 140 cm in height
  1. This product is additional and, therefore, does NOT include the entrance fee to the Park.
  2. You must go to the rental office located at the entrance of the Park with the All Inclusive Menu Ticket or the downloaded QR Code. There they will scan the code of your reservation and will place your All Inclusive bracelet that entitles you to:
  3. Purchase a full menu -or one drink- at the restaurant of your choice per hour. 1 bottle of water, a medium soft drink or a medium beer is included.
  4. A 50% discount on the purchase of alcoholic beverages.
  5. The User has at his disposal, both on the website of the Park and at the point of restoration all the necessary information regarding allergens so that he can make a choice suited to his needs. The Park declines any responsibility in case the User consumes a product to which he/she is allergic or intolerant.
  6. The All Inclusive Menu is valid at all catering outlets. Candy stores are not included. Consult the schedule on the day of the visit at the Customer Service Office.
  7. Damaged and/or tampered wristbands will not be accepted for exchange.
  8. It is mandatory to wear the bracelet correctly placed on the wrist, not allowing access to people who do not comply with this condition.
  9. The wristband is personal and non-transferable, so one wristband per person per day is required. If you have purchased a type of ticket that allows access for two or more days, you must purchase an All Inclusive Menu for each day you want to enjoy this product.
  10. The Park reserves the right to close the catering facilities for capacity, safety, food and/or public health reasons.
  11. Since it is a product linked to an entrance to the Park, no exchanges or refunds will be admitted if it has a specific date -or a specific period- for its enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product to which they are associated. It is not cumulative to other promotions or discounts.
  12. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.
  13. Prohibited its sale to third parties. 

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE SELF-SERVICE MENU

These particular conditions apply to the following Self-Service Menu modalities:

  • Adult Self-Service Menu: from 140 cm of height.
  • Children's Self-Service Menu: between 100 cm and 140 cm tall.

1. This product is additional and, therefore, does NOT include the entrance fee to the Park.

2. The printed sheet or QR Code downloaded from the menu option, will be redeemed for a 'Self-Service Menu' which includes:

  • 1 First course.
  • 1 Second course.
  • 1 drink (bottle of water, soft drink or medium sized beer).
  • 1 Dessert.
  • The Self-Service Menu can be redeemed at any of the following restaurants in Warner Park and Warner Beach: El Rancho and Cartoon Café in Warner Park; DC Action Commissary in Warner Beach.

        3. The User has at his disposal, both on the website of the Park and at the point of restoration all the necessary information regarding allergens so that he can make a choice appropriate to his needs. The Park declines any responsibility in case the User consumes a product to which he/she is allergic or intolerant.

         4. Each Self-Service Menu corresponds to a Ticket-Menu with its corresponding unique control code that entitles to only one redemption.

         5. The Ticket-menu corresponding to the Self-Service Menu will be redeemable from the opening to the closing of the above mentioned points of sale. Consult the schedule on the day of the visit at the Customer Service Office. No other type of menu may be exchanged.

         6. The Ticket-menu must not be lost, as it will be required from the User at the time of redemption at the point of restoration. The User must not cut, manipulate, damage or photocopy the Ticket. If any of these circumstances should occur, the Ticket-menu cannot be exchanged for the Ticket-menu.

         7. The Park reserves the right to close any of the catering facilities for capacity, safety, food and/or public health reasons.

         8. Since it is a product linked to an entrance to the Park, no exchanges or refunds will be admitted if it has a specific date -or a specific period- for its enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product to which they are associated. It is not cumulative to other promotions or discounts.

         9. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.

         10. Prohibited its sale to third parties. 

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE AQUAMAN COCKTAIL MENU

These particular conditions apply to the following Self-Service Menu modalities:

  • Cocktail Menu Aquaman Adult: from 140 cm of height.
  • Cocktail Menu Aquaman Kids: between 100cm and 140 cm tall.

1. This product is additional and, therefore, does NOT include the entrance fee to the Park.

2. The printed sheet or the QR Code downloaded from the chosen menu option will be redeemed for an Aquaman Cocktail Menu which includes:

  • Exclusive cocktail consisting of 10 gastronomic references.
  • Drinks (water, soft drinks, beer and wine).
  • The chance to watch the Aquaman Nightime Spectacular from a location reserved exclusively for Aquaman Cocktail Menu Members.
  • The Aquaman Cocktail Menu can only be redeemed at the Embarcadero at Jack's Fish Market restaurant one hour prior to the start of the show. Check the schedule on the Park's website.

3. The User has at his disposal, both on the website of the Park and at the point of restoration all the necessary information regarding allergens so that he can make a choice suited to his needs. The Park declines any responsibility in case the User consumes a product to which he/she is allergic or intolerant.

4. Each Aquaman Cocktail Menu corresponds to a Ticket-Menu with its corresponding unique control code that entitles to only one redemption.

5. The Ticket-menu must not be lost, as it will be required from the User at the time of redemption at the point of restoration. The User must not cut, manipulate, damage or photocopy the Ticket. If any of these circumstances should occur, the Ticket-menu cannot be exchanged for the Ticket-menu.

6. The Park reserves the right to close catering facilities for capacity, safety, food and public health reasons.

7. Since it is a product linked to an entrance to the Park, no exchanges or refunds will be admitted if it has a specific date -or a specific period- for its enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product to which they are associated. It is not cumulative to other promotions or discounts.

8. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.

9. Prohibited its sale to third parties. 

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF RESERVED PARKING SPACES

These particular conditions apply to the following types of Parking Reservations:

  • Normal Parking (1 DAY)
  • Covered Parking (1 DAY)
  • Normal Parking (2 DAYS)
  • Covered Parking (2 DAYS)
  1. This product is additional and, therefore, does NOT include the entrance fee to the Park.
  2. The printed sheet or the QR Code downloaded from the parking reservation option chosen will be provided to the Park staff at the entrance to the parking lot you have reserved, giving you the right to park during the entire opening hours of the Park, on the dates specified in your reservation (1 or 2 DAYS depending on the type of reservation).
  3. The User must not lose, cut, manipulate, damage or photocopy the Ticket. If any of these circumstances occur, the ticket cannot be exchanged for an access to the parking lot.
  4. Unguarded parking. The Park is not responsible for damages caused by meteorological phenomena or force majeure.
  5. The Park is also not responsible for damages caused by causes attributable to the users, being the latter responsible for (i) the damages they cause to their own vehicle, (ii) the damages they cause to other users of the parking lot and (iii) the damages they cause to the parking lot facilities.
  6. The Park is not responsible for non-fixed and removable accessories, such as radios, CDs, sunglasses, cell phones, etc., which must be removed by the users.
  7. The Park shall be liable for damages caused by fault or negligence of its personnel or failure of its facilities.
  8. The Park will not be responsible for any claims made after the vehicle has been removed from the parking lot.
  9. The User must comply with all Parking rules available at the entrances and on the website.
  10. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules. 

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE WARREN EXPEDITIONS TERROR TICKET

  1. This product is additional and, therefore, does NOT include the entrance fee to the Park.
  2. The User must redeem the printed sheet or QR Code (the "Ticket"), downloaded for a ticket to the 'Warren Files' horror passage at the entrance to the tour. Each ticket has a unique control barcode that entitles the User to a single-use Ticket. 
  3. The User must not lose, cut, manipulate, damage or photocopy the Ticket. If any of these circumstances occur, the ticket cannot be exchanged for access to the facility.
  4. The User must comply with all The Warren Files rules available at the entrance to the facility.
  5. The User must consult the opening and closing times on the website or on the Park's app.        
  6. Access to 'The Warren Files' is not recommended for children under 12 years of age.          
  7. This product cannot be combined with other promotions or discounts. No returns or exchanges are allowed. Sale to third parties is prohibited.
  8. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules. 

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF VIP PACKAGES

These terms and conditions apply to the following VIP Packages:

  • VIP Adult Package: from 140 cm in height.
  • VIP Junior Package: between 100 cm and 140 cm tall

1. VIP Packages are complex combined products and therefore the particular conditions of the following products are applicable to them and are incorporated by reference:

  • "General 1 DAY" ticket -if the visitor has a height of 140cm or more- or "Junior 1 DAY" ticket -if the visitor has a height between 100cm and 140cm-.
  • "Correcaminos Platinum" Pass.
  • "All Inclusive" bracelet.
  • Horror Tunnel "Pasaje del Terror: Expedientes Warren". It also includes quick access to the Halloween season passages.

2. No exchanges or refunds will be admitted as they have a specific date -or a specific period- for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product.

3. This product cannot be combined with other promotions or discounts. No returns or exchanges are allowed. Sale to third parties is prohibited.

4. The Park's Operating Rules and the rules of Pasaje del Terror: Expedientes Warren visible at the entrance of the facility are hereby incorporated by reference. The purchase and use of any item for sale on the Internet, implies acceptance of the conditions of online purchase, as well as acceptance of the rules of operation of the Park.   

5. Prohibited its sale to third parties.

SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF TICKETS FOR GROUPS / SCHOOL CHILDREN.

  1. This product includes the entrance ticket. It will only allow access to the grounds of Parque Warner Madrid (the "Park"). The ticket will be valid for the date stated on it and during the opening hours stated on the Park's website. Thus, the ticket is valid ONLY for the day indicated in the box above "Validity Date". Consult calendar and opening hours at www.parquewarner.com or 912 000 792.
  2. The reservation will be for a minimum of TWENTY (20) people and must be made at least TEN (10) DAYS in advance (i.e. 240 hours before the opening time of the park) both for the case in which only the access to Parque Warner Madrid is reserved and also if, additionally, you wish to hire catering service, in case it is available.
  3. The User must follow all the indications and instructions contained in each moment of the BOOKING process on the screen (BOOKING), filling in the information required by the forms set in the Portal, which will imply the previous reading and acceptance of all the General and Particular Conditions of contracting set in the same, so that the User declares to know and accept these procedures as necessary to access the products and services offered in the Booking section of the Portal.
  4. The right of withdrawal does not apply under the terms set forth in the applicable regulations, as there is a specific date -or a specific period- for its enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
  5. If the type of product contracted is "Schoolchildren", on the day of the visit, the User must present a letter signed and stamped by the school principal at the School/Group ticket office, certifying that they come from an official school. Otherwise, they may be denied access or required to pay the difference in price, taking as a reference the lower of the official retail price (RRP) of the day of your visit and the maximum amount of the general admission ticket to the Park (48.90 €); and not the price of "Schools".
  6. In the event of not being able to make the visit on the stipulated date, the User must inform the Park at least 72 working hours before the opening time of the Park on the day of the visit. In this case, the Park will offer a new date for the visit.
  7. Failure of the group to attend on the day of the visit will result in the loss of the amount paid by the User.
  8. Each visitor member of the group will receive a ticket with which he/she will be able to access the park grounds during the opening hours established on the day of the visit. One free admission will be granted for every twenty (20) tickets.
  9. If it is possible for operational reasons, the User may hire catering services for a certain number of visitors previously arranged with the User, who must inform the Park in advance about the food allergies of the members of the group.
  10. The menu will be specified and agreed upon at least TEN (10) DAYS (240 hours) prior to the group's visit. Outside this period, the User will not be able to demand the modification of the menu. Notwithstanding the foregoing, the Park will consider any proposal for alteration of the menu requested by the User. However, the Park will only accept such proposals if it considers, at its sole discretion, that it can duly meet them in view of its operational possibilities. One gratuity will be granted for every ten (10) menus arranged -except for the All Inclusive menu-.
  11. The User has at his disposal, both on the website of the park and at the point of restoration all the necessary information regarding allergens so that he can make a choice suited to his needs. The user must inform the Park if any of the diners have special needs due to allergies and / or food intolerances. The Park declines any responsibility in case the User consumes a product to which he/she is allergic or intolerant.
  12. The total number of guests shall be confirmed by the User at least TEN (10) DAYS in advance (i.e. 240 hours before the opening time of the Park on the day of the visit). Outside this period, the User will not be able to demand from Parques the modification of the number of diners.
  13. The catering service will be provided at one of the Park's catering points. The Park reserves the right to modify these facilities for operational reasons, replacing the initial facility with another of similar characteristics.
  14. The reservation of the visit does not imply, in any case, the exclusive reservation of the Park, the facilities where the food service is provided or the access to the attractions.
  15. The User is informed that the Park may be closed for adverse weather, capacity, safety and public health reasons. The Park will try to give as much advance notice as possible through the Portal and official profiles on social networks and will offer the User a new date for the enjoyment of their tickets or any other measure to maintain the balance of the contractual relationship.
  16. The Park will not be responsible for the loss, theft, robbery or damage to any property of the User and/or his/her guests inside the Park for reasons not attributable to the Park or its personnel.
  17. See the privacy policy here.
  18. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.
  19. Prohibited its sale to third parties.

PARTICULAR CONDITIONS APPLICABLE TO COMMUNIONS (the "Event").

  1. Please read the COVID-19 change policy.
  2. This product includes the entrance ticket. It will only allow access to the grounds of Parque Warner Madrid (the "Park"). The ticket will be valid for the date of the Event. Consult calendar and opening hours at www.parquewarner.com or 912 000 792. It also includes Correcaminos Five Pass and free access to the parking for all guests. Please consult the rules of operation of the parking.
  3. The User must follow all the indications and instructions contained in each moment of the BOOKING process on the screen (BOOKING), filling in the information required by the forms set in the portal, which will imply the previous reading and acceptance of all the General and Particular Conditions of contracting set in the same, so that the User declares to know and accept these procedures as necessary to access the products and services offered in the Booking section of the Portal.
  4. The total amount (hereinafter, the "Total Amount") that the User must pay to Parques will be the result of multiplying the price of each individual menu by the total number of guests at the Event. In case the child celebrating his/her Communion at the Park is a holder of a Parque Warner Madrid Bronze Annual Pass or a Parque Warner Madrid Silver Annual Pass, he/she will receive a 5% discount on the Total Amount, and in case the child is a holder of a Parques Gold or Platinum Annual Pass, he/she will receive a 10% discount on the Total Amount. The Bono Parques must be valid on the day of the celebration of the Event. This discount cannot be accumulated with other promotions. If any of the attendees to the birthday is a Bono Parques member, the same price will be paid as for the rest of the attendees.
  5. At the moment of the reservation, the User must pay, as a deposit, 25% of the Total Amount. The remaining amounts to be paid by the User until the Total Amount is paid to the Park shall be paid in full by the User at least ten (10) days prior to the Event. In the event that the User does not pay the outstanding amounts within the indicated term, the Park may demand late payment interest at the legal interest rate plus two (2) percentage points and compensation for damages to which it may be entitled.
  6.  The cancellation of the Event will entail, in any case, the loss of the amount paid by the User as a deposit, which will be held by Parques as a non-replacement penalty clause. Additionally, in those cases in which the cancellation is made within SEVEN (7) days prior to the Event, the User must pay to Parques an amount equivalent to NINETY percent (90%) of the Total Amount.
  7. The right of withdrawal does not apply under the terms set forth in the applicable regulations, since there is a specific date -or a specific period- for its enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
  8. The reservation shall be for a minimum of TWENTY (20) people and must be made at least FIFTEEN (15) DAYS in advance (i.e. 360 hours before the opening time of the Park on the day of the celebration). The total number of guests must be confirmed definitively at least EIGHT (8) days in advance (i.e. 272 hours before the opening time of the Park on the day of the celebration).
  9. The menu will be specified and agreed upon at least FIFTEEN (15) DAYS in advance (i.e. 360 hours before the opening time of the Park on the day of the celebration). Outside this period, the User will not be able to demand the modification of the menu. Notwithstanding the above, the Park will consider any proposal for alteration of the menu requested by the User. However, the Park will only accept such proposals if it considers, at its sole discretion, that it can duly meet them due to its operational possibilities.
  10. The User has at his disposal, both on the Park's website and at the catering point, all the necessary information regarding allergens so that he can make a suitable choice according to his needs. The User must inform the Park at least FIFTEEN (15) DAYS in advance (i.e. 360 hours before the opening time of the Park on the day of the celebration) if any of the guests have special needs due to allergies and/or food intolerances. The Park declines any responsibility in case the User or any of the diners consumes a product to which he/she is allergic or intolerant.
  11. The User will receive a unique for all visitors of each type of entry.
  12. The catering service will be provided at one of the Park's catering points. The Park reserves the right to modify these facilities for operational reasons, replacing the initial facility with another of similar characteristics.
  13. In the event that the User contracts the Event, the Park will give the child whose Communion is being celebrated on the day of the Event with (i) a gift that can be picked up at the main store of the Park, and (ii) a Bono Parques Bronce Parque Warner + Faunia for the current season. In the event that the Communion of more than one child is celebrated simultaneously, Parks will deliver, provided that there is a minimum of twenty (20) guests per child, a Bono Parques Bronce Parque Warner + Faunia for the current year to each of the children whose Communion is being celebrated.
  14. The reservation of the Event does not imply, in any case, the exclusive reservation of the Park, of the facilities where the catering service is provided or of the access to the attractions.
  15. The User is informed that the Park may be closed for adverse weather, capacity, safety and public health reasons. The Park will try to give as much advance notice as possible through the Portal and official profiles on social networks and will offer the User a new date for the enjoyment of their tickets or any other measure to maintain the balance of the contractual relationship.
  16. The Park shall not be liable for the loss, theft, robbery or damage to any property of the User and/or his/her guests inside the Park for reasons not attributable to the Park or its personnel.
  17. See the privacy policy here.
  18. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.
  19. Prohibited its sale to third parties.

Guide to milestones

Formalization of the reservation (with deposit of 25%)

At least 15 days before the event

Menu selection and information on allergies and intolerances

At least 15 days before the event

Payment of the Total Remaining Amount

10 days before the event

Confirmation of the number of guests

8 days prior to the event (amounts will be adjusted)

Event Cancellation with loss of signal only

Up to 8 days before the event

Cancellation of the Event with loss of 90% of the Total Amount

From 7 days before the event

PARTICULAR TERMS AND CONDITIONS APPLICABLE TO BIRTHDAYS (the "Event")

Please read the COVID-19 change policy.

  1. This product includes the entrance ticket. It will only allow access to the grounds of Parque Warner Madrid (the "Park"). The ticket will be valid for the date of the Event. Check calendar and opening hours at www.parquewarner.com or 912 000 792. Regarding the mode chosen, access to the Park will be allowed from 12h in the mode "Full Day Celebration" and from 16h -except for the months of November to February that will be at 15h- in the mode "Afternoon Celebration".
  2. Reservations must be made for a minimum of TEN (10) children between the ages of 3 and 16 years old, inclusive, and must be made at least FIVE (5) DAYS in advance (i.e. 120 hours before the opening time of the park).
  3. The User must follow all the indications and instructions contained in each moment of the BOOKING process on the screen (BOOKING), filling in the information required by the forms set in the portal, which will imply the previous reading and acceptance of all the General and Particular Conditions of contracting set in the same, so that the User declares to know and accept these procedures as necessary to access the products and services offered in the Booking section of the Portal.
  4. At the time of contracting, the User shall pay, as a deposit, the amount of SIXTY (60) EUROS. The remaining amounts to be paid by the User until the Total Amount is paid to the Park, shall be paid in full by the User before the celebration of the Event. In the event that the User does not pay the outstanding amounts within the indicated term, the Park may demand late payment interest at the legal interest rate plus two (2) percentage points and compensation for damages to which it may be entitled.
  5. The total amount (hereinafter, the "Total Amount") shall be the sum of the price corresponding to each of the guests at the Event, including any additional services that, if applicable, are contracted. If the minimum of TEN (10) children is not reached, the User shall pay the difference. For every ten (10) paid children, the Park will give one (1) individual ticket to the father / mother or companion of the minor. In case the child who celebrates the Event in the Park is the holder of the Bono Parques Bronze of Parque Warner or Bono Parques Plata of Parque Warner will get a 5% discount on the Total Amount, and in case the child is the holder of the Bono Parques Oro or Bono Parques Platino will get a 10% discount on the Total Amount. The Bono Parques must be valid on the day of the celebration of the Event. This discount cannot be accumulated with other promotions. If any of the attendees to the birthday is a Bono Parques member, the same price will be paid as for the rest of the attendees.
  6. The right of withdrawal does not apply under the terms set forth in the applicable regulations, as there is a specific date -or a specific period- for its enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
  7. The User may modify his/her reservation up to FORTY EIGHT (48) HOURS before the opening of the Park on the day of the Event. If, for any reason, this modification consists of changing the date of the Event, a new date will be agreed upon subject to availability of the Park or, at the User's choice, the Event will be cancelled and the deposit will be exchanged for tickets to the Park for the current year.
  8. The cancellation of the Event by the User less than FORTY EIGHT (48) HOURS before the opening of the Park on the day of the Event will entail, in any case, the loss of the amount paid by the User as a deposit, which will be held by Parques as a non-replacement clause.
  9. This product includes catering service. Whether the Event is held in Full Day or Afternoon mode, the Park will provide its Clients with a catering service consisting of the preparation and service of a specific number of snacks whose schedule, location and menu will be determined by Parks. The menu is a snack (not lunch) available for the afternoon or day option that will consist of:
  • Big Burger (111 gr. hamburger).
  • Potatoes
  • Beverage (soft drink or water).
  • Portion of birthday cake.
  • Candy cone.

          10. The catering service will be provided at one of the Park's catering points. The Park reserves the right to modify these facilities for operational reasons, replacing the initial facility with another of similar characteristics.

          11. The User has at his disposal, both on the Park's website and at the catering point, all the necessary information regarding allergens so that he can make an appropriate choice according to his needs. The User must inform the Park, in advance, if any of the attendees have special needs due to allergies and/or food intolerances. The Park declines any responsibility in case the User or any of the guests consumes a product to which he/she is allergic or intolerant.

          12. The reservation of the Event does not imply, in any case, the exclusive reservation of the Park, of the facilities where the catering service is provided or of the access to the attractions.

          13. The Park shall not be responsible for the loss, theft, robbery or damage to any property of the User and/or his/her guests inside the Park for reasons not attributable to the Park or its personnel.

          14. The User is informed that the Park may be closed for adverse weather, capacity, safety and public health reasons. The Park will try to give as much advance notice as possible through the Portal and official profiles on social networks and will offer the User a new date for the enjoyment of their tickets or any other measure to maintain the balance of the contractual relationship.

          15. See privacy policy. 

          16. Upon arrival at the Park, the User will have to identify himself/herself at the Information Office.

          17. The User can hire the service of accompanying monitor under the following modalities:

  • Full day 8 hours monitor (1 every 10 children): 180 €.
  • Monitor 6 hours (1 every 10 children): 160 €.
  • Monitor 4 hours (1 every 10 children): 120 €.
  • The presence of an adult responsible for the children accompanying each of the hired monitors is mandatory.

18. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.

19. Prohibited its sale to third parties.

IV. NULLITY AND INEFFECTIVENESS OF CLAUSES

If any clause of these General Terms and Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision, or part thereof, which is null or ineffective, and the rest of the General Terms and Conditions shall remain in full force and effect, and such provision, or the part thereof that is affected, shall be deemed not to have been included, unless, because it is essential to these General Terms and Conditions, it should affect them in their entirety. 

V. APPLICABLE LAW AND JURISDICTION

ThThese General Terms and Conditions and the particular conditions that may be applicable shall be interpreted and governed in accordance with Spanish law.

For any litigious matter that may arise, the parties submit to the jurisdiction of the courts and tribunals to be determined according to the applicable rules of procedural distribution and consumer and user protection.

El parque en tus manos con nuestra app

El parque en tus manos con nuestra app